Reference

Your Rights and Our Account Rules

These legal terms set out how 99jili07 operates your account, handles your personal data, and defines eligibility for services available where local law in the Philippines permits.

Philippines-eligible accounts onlyGCash, Maya, InstaPay coveredData requests answered in writingAccount rules apply at loginGoverned by applicable local law
99jili07 Your Rights and Our Account Rules
LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

For account-related legal queries — data access requests, account closure under our terms, or disputes about a GCash or Maya withdrawal hold — contact our support team directly. We handle policy correspondence separately from general game or payment queries so your request reaches the right team faster.

Live Chat Open the chat widget from any lobby page. State your query is a legal or policy matter and our team will route it to the correct handler without delay.
Email Support Send a written request to our support address from the email registered on your account. Include your account ID for faster matching and to confirm identity.
Account Help Page Log in and go to Account Settings to submit a formal data-access or account-closure request. The form creates a ticket and generates a reference number for follow-up.
DATA AND SECURITY PRACTICE

How We Handle Your Account Data

Our account security and data practices are built around the realities of mobile access and e-wallet use in the Philippines. When you log in via your phone, a one-time PIN is sent to your registered number as a second-factor check. We do not store raw payment credentials — GCash and Maya transaction references are held as receipt tokens, not live wallet keys. Here is what governs our data handling.

Data Retention

Account transaction records are kept for the period required by applicable law. You may request a summary of your data held on file by contacting support in writing from your registered email.

Cookie Use

We use session cookies to keep you logged in during a lobby visit and analytics cookies to understand which game rooms are opened most. You can manage cookie preferences in your browser settings.

Account Security

Login from an unrecognised device triggers an OTP verification step to your registered mobile number. If you did not initiate the login, contact live chat immediately to lock the account.

Requesting Changes

To update your registered details — including the GCash or InstaPay number linked to your account — submit a verified ID alongside the change request through Account Settings.

Legal Questions We Get Asked Most

These are the questions we hear most often about account rights, data, eligibility, and legal terms. If your question is not here, open live chat and flag it as a policy matter.

Eligibility depends on local law. You may open an account where online casino services are permitted in your jurisdiction in the Philippines. It is your responsibility to confirm this before registering.

Yes. Send a written data-access request from your registered email to our support address or use the form in Account Settings. We will respond with a summary of the data we hold on file.

Withdrawals are released only to the verified e-wallet linked at registration. If you need to change your GCash or InstaPay number, submit a verified ID through Account Settings before requesting a withdrawal.

We retain transaction records for the period required by applicable law after closure. You can request a data summary before or after closing your account by contacting support in writing.

The revision date on this page is updated whenever terms change. Continued use of your account after that date counts as acceptance. Close your account before the effective date if you do not agree.

Contact live chat immediately and state it is a security matter. Our team can lock your account within the session. Follow up by email from your registered address to begin a formal review.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.